ServicesAre you looking for ideas to enhance customer or employee engagement. As more customer are doing research online, in most cases they have already decided their service provider before calling or visiting. Leverage mobile, digital marketing and social media platforms to enhance brand image and give customers key information that can help them make a decision to do business with you. These platforms enable you to educate new as well as existing customers and deliver superior customer service. Increase sales, boost productivity and job satisfaction by giving your office and mobile employees secured and easy access to product information, database, forms, training and support documents.
Deliver rich content to customers that use smartphones, tablets and desktop to research your services. Engage your customers by hosting the content on multiple digital channels to include the app, web, social media or multi-channel messaging platforms. Let the customers pick the channels they prefer to engage with your business.
Making employees more productivity and engaged can provide a significant boost to the bottom line. So why not a create a digital engagement platform using the app and website. Share content from the website or cloud storage directly in the app. Team will find all the information in one spot making it easier to consume important content. Provide access to product information, price list, inventory, sales collateral, pdf documents, manuals, forms from the app. This way the channel are not fragmented and users are not navigating to multiple domains or pages to access information that helps them do their job better.
Enhance Customer Service
Superior customer service helps build brand reputation, loyalty and get referrals. Give your mobile app and website users access to real time chat with your support team. This will enables your support staff to respond faster compared to a phone call or an email. Your customer will be enjoy the experience as it reduces their wait time and they will always appreciate a quick turnaround to their question.