Are you looking for ideas to enhance customer or employee engagement? Leverage digital and social media in order to enhance brand image, and to give customers information that can help them decide to do business with your company. Increase sales, boost productivity, and job satisfaction by providing your employees secured and easy access to product information, database, tools, forms, training, and support documents.

Engage Customers

Deliver rich content to customers that use smartphones, tablets, and desktop computers to research your services. Engage your customers by hosting the content on multiple digital channels to include the app, website, social media, or multi-channel messaging platforms. Let the customers pick the channels they prefer to engage with your business.

Engage Employees

Making employees more productive and engaged can provide a significant boost to the bottom line. So why not create a digital engagement platform using the app and website? Share content from the website or cloud storage directly in the app. The team will find all the information in one spot, making it easier to consume relevant content. Provide access to product information, price list, inventory, sales collateral, pdf documents, manuals, and forms from the app. This way the content is not fragmented, and users are not having to navigate to multiple domains or pages in order to access information that helps them do their job better.

Enhance Customer Service

Superior customer service helps build brand reputation, brand loyalty, and get referrals. Give your mobile app and website users access to real-time chat with your support team. This will enable your support staff to respond faster compared to a phone-call or an email. Your customers will enjoy the experience as it reduces their wait time, and they will always appreciate a quick responseto their question.